:root{
  --bg:#f6f3ee; --surface:#fff; --surface-2:#faf8f4; --ink:#1f1b16; --muted:#71695e; --line:#e7e0d5; --line-2:#efe9df;
  --gold:#a8834a; --gold-ink:#7c5e2e; --gold-soft:#f4ecdf; --side:#1c1916; --side-ink:#d9cfbf; --side-muted:#8d8273;
  --urgent:#c62828; --high:#df7413; --normal:#3a6ea5; --low:#7b8a7b;
  --open:#3a6ea5; --in_progress:#c98a12; --waiting:#7d5ba6; --resolved:#2e8b57; --closed:#8a8f96;
  --radius:12px; --shadow:0 1px 2px rgba(40,30,15,.06),0 4px 16px rgba(40,30,15,.05);
  --font:'Vazirmatn',system-ui,-apple-system,'Segoe UI',Tahoma,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--ink);font:14px/1.65 var(--font);-webkit-font-smoothing:antialiased}
a{color:var(--gold-ink);text-decoration:none}
a:hover{text-decoration:underline}
button,input,select,textarea{font:inherit;color:inherit}
h1,h2,h3{margin:0 0 .6em;line-height:1.3}
h1{font-size:22px;font-weight:700} h2{font-size:17px;font-weight:600} h3{font-size:15px;font-weight:600}
.muted{color:var(--muted)} .small{font-size:12.5px} .tiny{font-size:11.5px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap} .grow{flex:1;min-width:0} .stack>*+*{margin-top:12px}
.hide{display:none!important}

/* layout */
.shell{display:grid;grid-template-columns:240px 1fr;height:100vh}
.side{background:var(--side);color:var(--side-ink);display:flex;flex-direction:column;padding:18px 12px;overflow:auto}
.brand{display:flex;gap:10px;align-items:center;padding:4px 10px 18px;font-weight:700;font-size:16px;color:#fff}
.brand svg{flex:none}
.brand small{display:block;font-weight:400;font-size:11.5px;color:var(--side-muted)}
.nav a{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:9px;color:var(--side-ink);margin-bottom:2px;text-decoration:none}
.nav a:hover{background:rgba(255,255,255,.06)}
.nav a.on{background:rgba(168,131,74,.22);color:#fff}
.nav a svg{width:18px;height:18px;opacity:.85;flex:none}
.nav .sep{font-size:11px;letter-spacing:.06em;color:var(--side-muted);padding:16px 12px 6px;text-transform:uppercase}
.badge{margin-inline-start:auto;background:var(--gold);color:#fff;border-radius:999px;font-size:11px;padding:0 7px;min-width:20px;text-align:center;line-height:19px}
.badge.red{background:var(--urgent)}
.side-foot{margin-top:auto;padding:12px 10px 0;border-top:1px solid rgba(255,255,255,.08);font-size:12.5px}
.side-foot .who{color:#fff;font-weight:600}
.side-foot button{background:none;border:0;color:var(--side-muted);cursor:pointer;padding:4px 0}
.side-foot button:hover{color:#fff}
.main{overflow:auto;display:flex;flex-direction:column;min-width:0}
.topbar{display:flex;align-items:center;gap:12px;padding:14px 28px;border-bottom:1px solid var(--line);background:var(--surface);position:sticky;top:0;z-index:5}
.topbar .burger{display:none}
.content{padding:24px 28px 60px;max-width:1280px;width:100%}
.content.full{max-width:none;padding:0;flex:1;display:flex;min-height:0}

/* components */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px}
.card.flat{box-shadow:none}
.grid{display:grid;gap:14px}
.g4{grid-template-columns:repeat(auto-fill,minmax(180px,1fr))}
.g2{grid-template-columns:repeat(auto-fit,minmax(360px,1fr))}
.kpi{padding:14px 16px;cursor:default}
.kpi a{color:inherit;text-decoration:none;display:block}
.kpi .v{font-size:28px;font-weight:700;line-height:1.1}
.kpi .l{color:var(--muted);font-size:12.5px;margin-top:4px}
.kpi.alert .v{color:var(--urgent)} .kpi.warn .v{color:var(--high)} .kpi.gold .v{color:var(--gold-ink)}
.kpi .delta{font-size:12px;margin-top:2px}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface);padding:7px 14px;border-radius:9px;cursor:pointer;white-space:nowrap;text-decoration:none!important;color:var(--ink)}
.btn:hover{border-color:#d6cbb9;background:var(--surface-2)}
.btn.primary{background:var(--gold);border-color:var(--gold);color:#fff}
.btn.primary:hover{background:var(--gold-ink)}
.btn.ok{background:var(--resolved);border-color:var(--resolved);color:#fff}
.btn.danger{color:var(--urgent)}
.btn.sm{padding:4px 10px;font-size:12.5px}
.btn:disabled{opacity:.55;cursor:default}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=datetime-local],input[type=date],input[type=search],select,textarea{
  width:100%;border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:8px 11px;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--gold);box-shadow:0 0 0 3px var(--gold-soft)}
textarea{resize:vertical;min-height:90px}
label.f{display:block} label.f>span{display:block;font-size:12.5px;color:var(--muted);margin-bottom:4px;font-weight:500}
.check{display:flex;gap:8px;align-items:center;cursor:pointer}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.form-grid .full{grid-column:1/-1}

.pill{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:1px 10px;font-size:12px;font-weight:500;white-space:nowrap;border:1px solid transparent}
.pill .dot{width:7px;height:7px;border-radius:50%;background:currentColor}
.pr-urgent{color:var(--urgent);background:#fdecec} .pr-high{color:var(--high);background:#fdf0e3}
.pr-normal{color:var(--normal);background:#eaf1f9} .pr-low{color:var(--low);background:#eff2ef}
.st-open{color:var(--open);background:#eaf1f9} .st-in_progress{color:#9b6a0b;background:#fbf2dc} .st-waiting{color:var(--waiting);background:#f2edf8}
.st-resolved{color:var(--resolved);background:#e7f4ec} .st-cancelled{color:var(--high);background:#fdf0e3;border-color:#f5c99e} .st-closed{color:var(--closed);background:#f0f1f2}
.cat{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--muted)} .cat i{width:9px;height:9px;border-radius:3px;display:inline-block}
.tag-late{color:var(--urgent);font-weight:700;background:#fdecec;padding:2px 8px;border-radius:6px;display:inline-flex;align-items:center;gap:4px}
.tag-soon{color:var(--high);font-weight:600}
.prog-bar{background:var(--line);border-radius:999px;height:8px;overflow:hidden;width:100%;margin:8px 0}
.prog-fill{background:var(--gold);height:100%;border-radius:999px;transition:width .3s}
.prog-fill.full{background:var(--resolved)}
.proj-card{transition:transform .15s,box-shadow .15s;text-decoration:none!important;color:inherit}
.proj-card:hover{transform:translateY(-2px);box-shadow:0 6px 20px rgba(40,30,15,.09)}
.reason-box{background:#fdf5ec;border:1px solid #f2d1b0;border-radius:8px;padding:10px 14px;margin-top:10px;font-size:13px;color:#8f4a0b}

/* ticket list */
.tlist{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}
.trow{display:grid;grid-template-columns:76px 1fr 120px 130px 140px 120px;gap:12px;align-items:center;padding:11px 16px;border-top:1px solid var(--line-2);color:inherit;text-decoration:none!important}
.trow:first-child{border-top:0}
.trow:hover{background:var(--surface-2)}
.trow.head{font-size:12px;color:var(--muted);background:var(--surface-2);font-weight:500}
.trow .num{font-variant-numeric:tabular-nums;color:var(--muted);font-size:12.5px;direction:ltr;text-align:start}
.trow .ttl{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.trow .sub{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.trow.urgent{box-shadow:inset 3px 0 0 var(--urgent)} [dir=rtl] .trow.urgent{box-shadow:inset -3px 0 0 var(--urgent)}
.empty{padding:36px;text-align:center;color:var(--muted)}
.filters{display:grid;grid-template-columns:2fr repeat(5,1fr);gap:10px;margin-bottom:14px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:16px;flex-wrap:wrap}
.tabs a{padding:8px 14px;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px;text-decoration:none}
.tabs a.on{color:var(--ink);border-color:var(--gold);font-weight:600}

/* ticket detail */
.tdetail{display:grid;grid-template-columns:1fr 300px;gap:18px;align-items:start}
.thead h1{margin-bottom:6px}
.meta dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:10px 12px;align-items:center}
.meta dt{color:var(--muted);font-size:12.5px} .meta dd{margin:0;min-width:0}
.meta select,.meta input{padding:5px 8px;font-size:13px}
.desc{white-space:pre-wrap;word-wrap:break-word}
.thread{display:flex;flex-direction:column;gap:12px}
.cmt{display:flex;gap:10px}
.cmt .bub{flex:1;background:var(--surface-2);border:1px solid var(--line-2);border-radius:12px;padding:10px 14px;min-width:0}
.cmt .bub .txt{white-space:pre-wrap;word-wrap:break-word}
.av{width:32px;height:32px;border-radius:50%;flex:none;display:grid;place-items:center;font-weight:600;font-size:13px;color:#fff;background:var(--gold);position:relative}
.av.sm{width:26px;height:26px;font-size:11.5px}
.av .on{position:absolute;bottom:-1px;inset-inline-end:-1px;width:9px;height:9px;border-radius:50%;background:#2fbf71;border:2px solid var(--surface)}
.ev{font-size:12.5px;color:var(--muted);display:flex;gap:8px;align-items:center;padding-inline-start:42px}
.files{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.file{display:inline-flex;gap:6px;align-items:center;border:1px solid var(--line);border-radius:8px;padding:4px 10px;font-size:12.5px;background:var(--surface)}
.thumb{width:110px;height:84px;object-fit:cover;border-radius:8px;border:1px solid var(--line);display:block}
.actions{display:flex;gap:8px;flex-wrap:wrap}
.sla-bar{height:6px;border-radius:4px;background:var(--line-2);overflow:hidden;margin-top:6px}
.sla-bar i{display:block;height:100%;background:var(--resolved)}

/* chat */
.chat{display:grid;grid-template-columns:270px 1fr;flex:1;min-height:0;background:var(--surface)}
.chat-list{border-inline-end:1px solid var(--line);overflow:auto;padding:12px 8px;background:var(--surface-2)}
.chat-list .grp{font-size:11.5px;color:var(--muted);padding:12px 10px 4px;display:flex;align-items:center;justify-content:space-between}
.chat-list .grp button{background:none;border:0;cursor:pointer;color:var(--gold-ink);font-size:18px;line-height:1;padding:0 4px}
.chi{display:flex;gap:9px;align-items:center;padding:7px 10px;border-radius:9px;color:inherit;text-decoration:none!important}
.chi:hover{background:var(--line-2)} .chi.on{background:var(--gold-soft)}
.chi .nm{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chi .lb{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chi .hash{width:26px;height:26px;border-radius:8px;display:grid;place-items:center;background:var(--line-2);color:var(--muted);flex:none;font-weight:600}
.chat-main{display:flex;flex-direction:column;min-height:0;min-width:0}
.chat-head{padding:12px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}
.msgs{flex:1;overflow:auto;padding:16px 20px;display:flex;flex-direction:column;gap:2px}
.msg{display:flex;gap:10px;padding:5px 8px;border-radius:8px;position:relative}
.msg:hover{background:var(--surface-2)}
.msg .body{min-width:0;flex:1}
.msg .txt{white-space:pre-wrap;word-wrap:break-word}
.msg .tools{position:absolute;top:2px;inset-inline-end:8px;display:none}
.msg:hover .tools{display:block}
.msg.cont{padding-top:0}
.msg.cont .av{visibility:hidden;height:0}
.mention{background:var(--gold-soft);color:var(--gold-ink);border-radius:4px;padding:0 3px;font-weight:500}
.day-sep{text-align:center;font-size:12px;color:var(--muted);margin:12px 0 6px}
.composer{border-top:1px solid var(--line);padding:12px 20px;display:flex;gap:10px;align-items:flex-end}
.composer textarea{min-height:42px;max-height:180px;height:42px}
.typing{font-size:12px;color:var(--muted);height:18px;padding:0 22px}

/* notifications */
.nitem{display:flex;gap:12px;padding:12px 16px;border-top:1px solid var(--line-2);color:inherit;text-decoration:none!important}
.nitem:first-child{border-top:0}
.nitem.unread{background:#fffaf1}
.nitem:hover{background:var(--surface-2)}
.nicon{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:var(--gold-soft);flex:none;font-size:16px}

/* tables */
table.t{width:100%;border-collapse:collapse;font-size:13px}
table.t th{font-weight:500;color:var(--muted);text-align:start;font-size:12px;padding:8px 10px;border-bottom:1px solid var(--line);background:var(--surface-2)}
table.t td{padding:9px 10px;border-bottom:1px solid var(--line-2);vertical-align:middle}
table.t td.n,table.t th.n{text-align:end;font-variant-numeric:tabular-nums}
.tbl-wrap{overflow:auto;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface)}

/* bars */
.bars{display:flex;flex-direction:column;gap:8px}
.bar{display:grid;grid-template-columns:150px 1fr 96px;gap:10px;align-items:center;font-size:13px}
.bar .tr{height:14px;background:var(--line-2);border-radius:4px;overflow:hidden}
.bar .tr i{display:block;height:100%;border-radius:4px;background:var(--gold)}
.bar .lbl{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar .v{white-space:nowrap;font-size:12px;text-align:end;font-variant-numeric:tabular-nums;color:var(--muted)}
.cols{display:flex;align-items:flex-end;gap:8px;height:120px;padding-top:10px}
.cols .c{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;font-size:11px;color:var(--muted);height:100%;justify-content:flex-end}
.cols .c i{width:100%;max-width:36px;background:var(--gold);border-radius:4px 4px 0 0;min-height:2px}

/* markdown */
.md{line-height:1.85}
.md h1,.md h2{font-size:18px;margin:26px 0 10px;padding-bottom:6px;border-bottom:1px solid var(--line)}
.md h3{font-size:15px;margin:18px 0 8px}
.md table{border-collapse:collapse;width:100%;margin:10px 0;font-size:13px;display:block;overflow:auto}
.md th,.md td{border:1px solid var(--line);padding:6px 10px;text-align:start}
.md th{background:var(--surface-2);font-weight:600}
.md ul,.md ol{padding-inline-start:22px}
.md code{background:var(--line-2);padding:1px 5px;border-radius:4px;font-size:12.5px}

/* login */
.login{min-height:100vh;display:grid;place-items:center;padding:20px;background:
  radial-gradient(1200px 500px at 80% -10%,#efe2c9 0,transparent 60%),radial-gradient(900px 500px at -10% 110%,#eadfcd 0,transparent 55%),var(--bg)}
.login .card{width:100%;max-width:380px;padding:30px}
.login .logo{display:flex;gap:12px;align-items:center;margin-bottom:22px}
.login .logo b{font-size:19px;display:block}
.err{color:var(--urgent);font-size:13px;min-height:20px}

/* modal + toast */
.modal-bg{position:fixed;inset:0;background:rgba(28,25,22,.45);display:grid;place-items:center;z-index:50;padding:20px}
.modal{background:var(--surface);border-radius:14px;max-width:560px;width:100%;max-height:90vh;overflow:auto;padding:22px;box-shadow:0 20px 60px rgba(0,0,0,.25)}
#toasts{position:fixed;bottom:18px;inset-inline-end:18px;display:flex;flex-direction:column;gap:10px;z-index:60;max-width:360px}
.toast{background:var(--side);color:#fff;border-radius:12px;padding:12px 16px;box-shadow:0 8px 30px rgba(0,0,0,.25);cursor:pointer;animation:tin .25s ease}
.toast b{display:block;margin-bottom:2px}
.toast span{color:var(--side-ink);font-size:13px}
@keyframes tin{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.banner{background:var(--gold-soft);border:1px solid #e8d8bb;color:var(--gold-ink);border-radius:10px;padding:10px 14px;margin-bottom:16px}

@media (max-width:1050px){
  .tdetail{grid-template-columns:1fr}
  .filters{grid-template-columns:1fr 1fr}
  .trow{grid-template-columns:64px 1fr 110px 110px}
  .trow>:nth-child(5),.trow>:nth-child(6){display:none}
}
@media (max-width:760px){
  .shell{grid-template-columns:1fr}
  .side{position:fixed;inset-block:0;inset-inline-start:0;width:250px;z-index:40;transform:translateX(105%);transition:transform .2s}
  [dir=ltr] .side{transform:translateX(-105%)}
  .side.open{transform:none!important}
  .topbar{padding:12px 16px}.topbar .burger{display:inline-flex}
  .content{padding:16px}
  .form-grid{grid-template-columns:1fr}
  .g2{grid-template-columns:1fr}
  .trow{grid-template-columns:1fr auto;gap:4px 10px}
  .trow>.num{grid-column:1/-1}
  .trow>:nth-child(4){display:none}
  .trow.head{display:none}
  .chat{grid-template-columns:1fr}
  .chat.has-ch .chat-list{display:none}
  .chat:not(.has-ch) .chat-main{display:none}
  .bar{grid-template-columns:100px 1fr 44px}
}
@media print{
  .side,.topbar,.no-print{display:none!important}
  .shell{display:block;height:auto}.main{overflow:visible}
  body{background:#fff}.card{box-shadow:none}
}
.btn svg{width:16px;height:16px;flex:none}
.txt,.desc,.ttl,.lb,.md p,.md li,.md td{unicode-bidi:plaintext}
.msg.selecting{cursor:pointer;padding-inline-start:4px}
.msg.picked{background:var(--gold-soft)!important}
.msg .msel{margin-top:6px;accent-color:var(--gold);pointer-events:none}
.selbar{align-items:center;background:var(--gold-soft);flex-wrap:wrap}
.conv-preview{max-height:200px;overflow:auto;background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:10px 12px;font-size:13px;display:flex;flex-direction:column;gap:6px;unicode-bidi:plaintext}
.rec-bar{display:flex;align-items:center;gap:12px;background:#fff5f5;border:1px solid #fecaca;padding:8px 14px;border-radius:10px;width:100%}
.rec-dot{width:12px;height:12px;background:#dc2626;border-radius:50%;flex:none;animation:recPulse 1s infinite ease-in-out}
@keyframes recPulse{0%,100%{opacity:1;transform:scale(1)}50%{opacity:.25;transform:scale(.75)}}
.rec-timer{font-family:monospace;font-size:14px;font-weight:700;color:#991b1b;direction:ltr}
.voice-btn{color:var(--ink-muted);transition:color .15s}
.voice-btn:hover{color:var(--gold)}